Rules and instructions

What do you need to take into account?

WE RESERVE THE RIGHTS TO CHANGES REGARDING DATES AND TRAINING PLACE.

The owner of the dog is always responsible for his dog and the damage it may cause, also in a training situation.

Muistathan seuraavat asiat koulutukseen tullessasi: 

• A sick dog may not be brought to the course
• You may not come to class if you are sick. 
• Family members are allowed to join the training.
  
• Please arrive at time to the classes
• We charge some fee for "Pee"incident in the school (inside), please walk your dog well before training
• In the school (inside) we wear indoor shoes or socks.
• Sisätiloissa käytämme sisäkengät tai ollaan sukkasillaan.

Vaccinations

We follow the vaccination regulations of the Finnish Kennel Club and therefore only vaccinated dogs are allowed to participate in our courses. We check the vaccination certificates at the first training session or you can send them in advance by e-mail: info@koiraakatemia.fiMandatory vaccinations are: Rabies vaccine, distemper vaccines (triple/quadruple vaccine). We recommend the kennel cough vaccine, but it is not mandatory..

Minimum number of participants and the absence of the instructor

The minimum number of participants for the course is three  3 dogs. The course will not take place if the minimum number is not met. If the course is not taken place, you will receive a cancellation notification by email and the payment will be refunded as soon as possible. In the event of the instructor becoming ill, you will receive an email notification of the cancellation for that day. A replacement class will be arranged separately.

Absence from the classes

Registrations for courses/classes are binding. If you cancel your participation in the course 5 days before the start of the course, 50% of the course fee will be charged. If the cancellation is made 3-1 days before the start of the course, and the course is not cancelled, the full course fee will be charged. Absences are only compensated in cases of illness of the dog or handler. If the dog or handler becomes ill and is unable to participate in the class, please notify us immediately, WHATS APP : 0504497818 or by email. Only reported absences due to illness can be compensated for by the next starting group's class. Other absences are not compensated unless agreed upon before the start of the course.

What will you bring with you to the course?

• Small treats that are very popular with dogs, can be of several different types, e.g. sausages, cheese or other treats. However, not the dog's own food (i.e. not what the dog eats at home in everyday life). A little tip - it is not recommended to feed the dog before training, so that motivation does not disappear during training.
• A toy/toys that your dog likes. The toy brings interesting variety to the rewards during training and increases the dog's ability to focus on the exercises.
• A standard leash 1,5-2 m (NOT FLEXI leashes), collar or harness.
• Water and a drinking cup for the dog .
• An open mind and a desire to learn new things!
  

Insurance

Please note that the dog academy "Anna Tassu" does not insure participants, so you as the owner are always fully responsible for any damage or accidents caused by your dog to others. If your dog breaks or destroys something during treatment or training, the owner must replace the broken objects/things.

Weather condition

Practices will be held even if it is raining outside. However, training will be canceled if there is thunder and/or pouring rain outside. If a class is canceled, you will receive an email on the same day, remember to check your email. In winter (autumn), frost restrictions apply to outdoor practices. Practices will be canceled/postponed if the temperature is over -8 C.

GENERAL RULES

The owner is responsible for their dog also during the course.
KOIRAAKATEMIA: 

• reserves the right to change the course schedule
• reserves the right to change the trainer
• always informs the customer of changes
• compensate the classes in case, of trainer's illness
  

The customer may cancel their participation if changes made by the school make it impossible for them to participate in the course.

POLICY of COURSE CANCELLATION

• The customer can cancel or change the course if this is done 5 days before the start of the course. In this case, the course fee will be returned primarily to the balance of the booking system user account..
• We charge 50% of the course fee if the course is canceled less than 5 days before the start of the course
• We charge the full course fee if the customer cancels on the day of the course or after the start of the course or does not arrive.
• Jos koira tai omistaja sairastuu pitkäaikaisesti, kurssin voi vaihtaa toiseen tai rahat palutetaan lääkärin todistusta vasten . Asiakkaan pitää ilmoittaa asiasta heti kurssin järjestäjälle  sähköpostitse ja sopia järjestelystä.
• Kaikki peruutukset pitää tehdä kirjallisesti. Jos kurssin alkuun on yli 5 päivää, peruutuksen voi tehdä ilmoittautumisjärjestelmässä. Sen jälkeen peruminen pitää tehdä sähköpostitse. Saat kuittauksen, kun peruutus on tehty. Ilmoittautumisjärjestelmä lähettää kuittauksen välittömästi. Asiakaspalvelumme kuittaa perumisen, jos se on tehty sähköpostitse.
• Kurssia ei voi perua jättämällä laskun maksamatta.

WAITING LIST

Registering for the queue is not binding. If you get a place through the queue, but do not want to accept the place, please let us know immediately. In this case, we can offer the place to the next person in the queue. If you have registered for both the queue and a later course, and you get a place through the queue, please remember to cancel the second course registration if you do not intend to participate in it due to getting a place on the queue.

PAYMENT POLICY

The due date for the course fee is the course start date. The system generates an invoice when you register, which you can find by logging in to the system. The invoice can also be found as a link in the registration confirmation email. We will send a reminder invoice and charge a reminder fee of €5 if the invoice has not been paid by the due date. If the invoice has still not been paid, we will send another reminder invoice (reminder fee of €5), after which we will transfer the invoice to collection. Complaints related to the invoice must be made before the invoice due date.

DISAGREEMENTS

In case of any dispute, the matter will be resolved through negotiation. If the dispute cannot be resolved through negotiations between the parties, the consumer may submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before submitting the matter to the Consumer Disputes Board, the consumer must contact the consumer advice service of the local registry office. (www.kuluttajaneuvonta.fi)